Frequently Asked Questions


If you cannot find your answer here, please feel free to contact us. We will be most pleased to answer any question you may have.

1. How Do I Proceed To Order?

2. Do You Ship Overseas?

3. How Do You Ship?

4. How Long Does It Take To Arrive?

5. What Is Shipping, Handling And Insurance Charges?

6. What Type Of Payment Do You Accept?

7. What About Return Privilege?

8. What If The Pens Do Not Arrive?

9. Are You An Authorized Dealer For The Pens You Sell?

10. What About Warranty?

11. Do You Guarantee Stock Availability?

12. What About Tax Or Custom Duty?

13. Are The Pens Genuine?

14. Can You Provide Any References?


1. How Do I Proceed to order?

Once you have identify the item you want, e-mail us for availability and preferred mode of payment. We will answer your email within 24 hours. The item will then be place on hold for 3 days waiting for your payment to be cleared.

2. Do You Ship Overseas?

Yes, we ship many packages to many part of the world. We also supply to dealers in many parts of the world.

3. How Do You Ship?

We normally ship by FedEx Priority International or EMS (US Postal Service) and other international courier services like UPS and DHL. Tracking number will be provided once the package is dispatched.

4. How Long Does It Take To Arrive?

It normally takes about four (4) to eight (8) days depending on the mode of shipping and destination. However, we sometimes face unusual situation where it may delay delivery. We will try our best to monitor the situation and keep you informed if this situation occurs.

5. What Is Shipping, Handling and Insurance Charges?

It ranges from USD 40 upward depending on weight, total cost for insurance and mode of shipping. FedEx is usually USD 20 or more.

6. What Type Of Payment Do You Accept?

Preferred payment is by wire transfer. We accept payment by bank draft/money order if amount is below USD 1000. We also accept Visa/MasterCard/American Express/PayPal/ Western Union however there will be a small surcharge. Please note that credit card payment is executed as mail order therefore the payment and order will be done by fax. A standard form will be provided for you to complete.

7. What About Return Privilege?

We provide 3 days return privilege if the product is found not complying to the description stated. Products returned must be in identical condition as received. Payment will be returned within 48 hours after inspection of the returned items are completed.

8. What If The Pen Did Not Arrive?

We guarantee delivery. Upon confirmation from the courier company that the pen was not delivered or lost, we will refund in full for the payment made or a replacement offered subjected to stock availability.

9. Are You An Authorized Dealer For The Pens You Sell?

No. We are not an authorized dealer for any brand of pens we sell. However, these pens are originated from legitimate dealers or importers with valid international warranty, just like you have bought it yourself as a tourist.

10. What About Warranty?

Warranty will be honored by authorized dealers worldwide. If you experienced any difficulty, do not hesitate to contact us.

11. Do You Guarantee Stock Availability?

Stock is available subject to prior sale. For most models, we have several units available for sale. Once we confirmed its availability and client confirmation to request watch to put on hold. It will be on hold for (3) three days awaiting payment arrival.

12. What About Tax Or Custom Duty?

We will normally declare the product at full value. On request, we may also declare it at a lower value to avoid unwanted attention during the shipping process (However item is still fully insured). We can send the item as gift, however in some instances duty may be imposed by custom. Please note that Pen Classic is not responsible for the tax or duty payable.

13. Are The Pens Genuine?

We guarantee all pens supplied by us are genuine and new with warranty endorsed by an authorized dealer which is valid internationally

14. Can You Provide Any References?

Pen Classic is a new division of Collector's Time Gallery. Collector's Time Gallery has been selling watches on the internet for more than 11 years. You can contact Zeetan of Collector's Time (Zeetan@collectorstime.com) for confirmation. Please see links below for our references on Collector's Time.

WatchNet - Good Guys Forum
Watch Buyers & Sellers Feedback Forum
Collector's Time Guest Book
Bob's - Where To Buy A Watch
Connecting Watches - Good Boys
Watch Deals Report
Google Search For zeetan
ZeeTan's Interview By WatchFinder.Net